Shipping and returns

Returns Policy:

Tool return procedures and policies

Damaged goods or goods that do not match their description can be returned for a full refund at the discretion of The Tool Exchange if notified immediately why you want to return the item.

Please note – Postage is not refundable.

The photos of products and tools form part of the description, it is recommended that you look at the photos carefully before committing to a purchase.

If you would like more information or have an item which is damaged or does not match the description contact our team – Contact The Tool Exchange

Looking for a tool for a particular job?

You’re sure to find it in our huge catalogue of antique, woodworking, metalworking and hand tools.

Shipping Policy:

The Tool Exchange postage and shipping

All items are sent by Australia Post. Tracking Will Be Attached To The Email Address Provided By The Customer.

Shipping In Australia

Postage is free for all orders over $100 If your order is under $100 you will be sent a seperate invoice for the postage after completing the order.

Shipping Internationally

International packages are sent by Australia Post Pack and Track and generally take around 10 days depending on the destination country.

Overseas postage for 1kg of tools and packaging is approximately $40 USA or $55 to the UK. However the dimensions of the package will also have a bearing on the advertised price.

Please Note…All Postage Prices For Overseas Charges Do Not Include Duty Or Vat For Your Specific Country.

If you are not home when your’e tools arrive a card will be left at your door or in your mailbox. These cards do going missing so if the package has not arrived after 14 days please check with your local post office.

Shipping Delays

The Tool Exchange is not responsible for any postal delays.

Looking for a tool for a particular job?

You’re sure to find it in our huge catalogue of antique, woodworking, metalworking and hand tools.